Inn Policies & Information
The Inn on Negley has an onsite manager available for guest services 24 hours daily.
The business office hours are as follows:
Monday - Friday 9:00am - 8:00pm EST
Saturday and Sunday 11:00am - 8:00pm EST
If you are calling during non-office hours, please leave a detailed voicemail message and we will return your call promptly the following business day.
We can be contacted via email at info@innonnegley.com
Reservations may be made by calling 412-661-0631 or via email at info@innonnegley.com.
Inn Policies
Check-in
Our regular check-in time is between 3:00 PM and 6:00 PM. Arrangements for early or late check-in may be made upon reservation or by contacting the Innkeeper prior to your arrival date. Should you be delayed or plan on arriving outside of these hours, please call to make arrangements for a late check-in.
Check-out
Check-out is 11:00 AM.
Late check-out requests can be accommodated, but require advance arrangements, as we need ample time to prepare our suites for arriving guests.
Smoking
Smoking is not permitted in our facility. Considerate smoking only in designated outside areas.
Children and Pets
We are unable to accommodate small children and pets. The Inn on Negley is not a suitable environment for children under the age of 14. Should your pet be traveling with you, we can recommend accommodations at a nearby kennel.
Allergies
Your comfort and safety are important. Please alert us at the time of booking if you have dietary needs, allergies to specific foodstuffs, cleaning products, or to feather beds. We provide hypoallergenic bedding upon request and we will try to accommodate special dietary or other needs. Should we feel unable to meet your requirements, we may suggest an alternate place to stay.
Payment and Deposit Policies - For individual rooms
We reserve the right to charge a $100 advance deposit for each night booked at the time of booking. The balance is charged upon departure. For bookings made within 7 days of the intended stay, we reserve the right to charge the first night’s lodging plus tax and the $100 deposit for each additional night.
Payment and Deposit - For Block Bookings (3 rooms or more)
Up to 14 days prior to the date of the reservation, the standard (individual) deposit of $100 per night applies. For reservations made 14 days or less in advance we require payment of the full balance for lodging costs and taxes.
Absent other payment arrangements, all charges will be applied to the credit card on file without additional notification.
Payments and Deposit Policies for Non-Room Charges, Meetings and Weddings
We charge a 50% deposit for all non-room charges. We require full payment for all outside services including, but not limited to, musicians, 3rd party equipment rentals, or cost of food and beverages.
Cancellation Policy - For Individual Room Reservations
Deposits will be refunded for cancellations received not less than 10 days prior to the date of arrival minus a $25 administrative charge. Cancellations received between 10 and 3 days prior to the date of your arrival will result in forfeiture of the deposit. We reserve the right to charge the full amount of the original booking including all taxes for cancellations received within 3 days of the anticipated arrival. We will make every effort to re-book the room for the period in question and if successful, we will return the room charges for the nights that were booked minus the deposit and any other additional charges incurred for special purchases, incremental administrative charges or commitments to third parties.
The above policies also apply to reservations made using any Gift Certificate for reservations cancelled within 10 days of the anticipated arrival.
Cancellation Policy - For Block Bookings (Three Rooms or More)
To protect the integrity of our small business, we apply a more stringent cancellation policy for bookings of multiple rooms. Cancellations received less than 21 days prior to the date of your arrival will result in the forfeiture of all deposits and all non-room payments. Cancellations received within 14 days of the anticipated date of arrival will result in forfeiture of all payments for the full balance for lodging costs and taxes.
We will make every effort to rebook the rooms for the period in question and if successful, we will return 80% of the monies received for each room booked.
Cancellation Policies for Meetings
We reserve the right, at our discretion, to retain all pre-paid deposit monies in the event of any cancellation received within 21 days of the anticipated meeting/event day.
No-Show Policy
If you have not contacted us and do not check-in by 9:00 PM on the day of your reservation the booking will be deemed a no-show. The booking will be offered for immediate rebooking at that time. In the event of a no-show, the outstanding balance for the whole length of stay as booked will be charged in full to the credit on file. We will then seek to re-book the room for any additional nights on the original reservation. If successful, the prorated balance minus the original deposit and a $100 administrative charge will be charged back to the credit card on file.
